Below you will find some common questions and the related answers. If you would like to request a reservation or if you have any further questions please contact us.
What areas do you cover?FurBabies Home Pet Care brings peace of mind to Lake Mary and surrounding areas: Sanford, Heathrow, Markham Woods, Sabal Palms areas and Longwood east of I-4.
How are you different from other pet sitting services?I have put my heart and soul into creating an extraordinary pet care service that truly provides pet owners with peace of mind that their pets and their homes are being well-cared for in their absence. I created The FurBabies Peace of Mind Blueprint to ensure that every one of our clients receives the BEST possible service and overall experience. Each step in our Blueprint is what sets us apart. The 10 steps are:
- Reasonable and Competitive Rates
- Customized Services
- First Rate Staff
- Experience and Educational Development
- Technology and Convenience
- Unsurpassed Personal Service with Outstanding Education
- Follow Up
- Genuine Love of Animals
Are you Bonded and Insured? What does that mean for me as a client?Yes! FurBabies Home Pet Care is fully bonded and insured through Pet Sitters Associates LLC. We are also a proud member of Pet Sitters International, the largest governing organization in the pet sitting industry, we are required to abide by the highest of standards. What it means to you, and all of our clients, is peace of mind. We take responsibility for your pets and possessions when you put them in our care. That means that your property and your pets are fully covered, should anything occur while in our care. Having these policies in place shows a level of professionalism and commitment that you can trust.
What is the purpose of the Free In-Home Consultation? What can I expect at the Free In-Home Consultation?We provide a free in-home consultation so you have the opportunity to meet with your new pet care provider and communicate any information necessary so we may provide the best care for your pets. Each consultation will last about 30-40 minutes. You will be provided via email our forms to complete before the consultation. During the consultation you will be presented proof of bonding and insurance. Your pet care provider will answer any questions you may have, review the specific instructions and locations of items we need to take great care of your FurBaby companion.
What do you require from me, the client, at the consultation?Along with reviewing your completed paperwork, this is a great time to release a copy of your house key to FurBabies Home Pet Care. Also, a minimum deposit of 50% of the total cost is due at the time of initial consultation.
Can I be assured I have the same pet care provider each time I need service?Yes! We prefer to keep the same team member assigned to your account each time we provide you service. However, if that individual is not available, one of our other informed professionals will be available for backup.
Can I make last minute reservations?Absolutely! We would always welcome a day or two notice for most booking. We will always do our best to accommodate last minute bookings. However, during peak time such as Thanksgiving, Christmas, etc. it is advisable to book well in advance to avoid disappointment. We are on call 24 hours a day, 365 days a year. We understand that emergencies happen and we are always here to help.
Will I be able to personalize the care for my pet?Yes! This is the best defining feature of FurBabies Home Pet Care. We follow your instruction exactly to guarantee your peace of mind while away. If your pet needs anything special at all, simply let us know and we'll be sure to carry it out.
What time do the sitters make their rounds and how long do they stay?Our sitters can visit their client's homes up to 4 times per day.
What time do the sitters make their rounds and how long do they stay?Our sitters can visit their clients homes up to 4 times per day. Early Morning (7 - 9:30 AM) Mid-Morning (10 – 12 PM) Mid-Day (varied times 11-3 PM) Late Afternoon/Dinner (varied times 3 - 6 PM) Bedtime (7:30 – 9:15 PM) Late Night/After Hours (9:30 PM – 6:59 AM) No longer than 12 hours ever goes in between visits. For example, if your dog were visited at 8pm, the sitter would arrive to your home no later than 8am the following morning. We offer 20-minute, 30-minute, 45-minute and 60-minute visits. The client chooses the duration of the visits and can mix and match to design the best plan for his or her pet.
Do you walk on weekends and holidays?We only offer dog walking and potty breaks during the regular work week Monday - Friday. However, if you are going out of town then we will of course walk them on pet sitting rates.
Do you administer medication?We will administer basic medication at no additional charge. We will always discuss your pets medical history to ensure we are able to provide assistance when needed. Please view our Services & Rates section for Additional Services.
I'm not sure about giving you my house key and code to my security system. What steps do you take to protect me?Many of our clients have us keep a key 'on file'. When we do this, the key is coded with your pet's name and four-digit code number corresponding to our records. We never attach your name or address to the key, so in the unlikely event it is lost or stolen, there will be no way to use it. There are other options if you prefer not to have us keep a key on file. My personal favorite is using a lock box. It makes it so easy, super safe and the key remains in control of the owner! The client can purchase a lock box from the office for $25. (They retail for around $30, so it’s a great deal.) The client leaves the lock box on a door or hidden place of their choosing. When their sitter arrives, they remove the key and the lock box from the its place and hold onto both for the duration of the assignment. Then at the last visit the sitter returns the lock box with the key inside back to its original place. The client can then bring it back inside when they return home. It’s so easy! If the lock box isn’t a good fit for them, they can also leave a key hidden in a pre-determined location or schedule the key pick-up and drop-off service, which is $12 each way.
My friend is going to stop by to see the animals and check my mail while I'm gone. Is that okay?We do not permit 'shared visits' with third party, be it a friend, or even a relative. It's not that we don't like your friends, but we are professionals and we take what we do very seriously. Someone else coming in at times when we aren't there compromises our ability to properly care for your pet. And if someone slips out the door, or something is broken or missing, the question of who is at fault come to play. Simply put, these are risks we do not wish to take.
What is your policy for inclement weather?Come rain or shine we will normally continue business. However, in case of extreme weather conditions, we will contact you to discuss alternatives. In addition to our own safety when having to travel, we will always put the best interest of your pet first.
What about my mail/newspaper? What about my houseplants?These are included with our service at no additional charge. We do offer additional services, visit our Services & Rates page.
What types of payment do you accept?Visa, Mastercard, Discover, Check, and Cash.
What is the FurBabies Cancellation Policy?Since I understand what it’s like to have a busy and ever-changing schedule, I have implemented an extremely flexible cancelation policy:
- Mid Day Dog Walks (for those that use us on a weekly continuous basis): 24 hours notice
- Pet Sitting and Kitty & Small Animal Care: 48 hours notice
- Overnight Care & Private Boarding: 7 days notice